The Q&A calls are group calls that are done in a 1-on-1 environment. Similar to how you might see a 1-on-1 tennis match and there are people on the sidelines watching that 1-on-1 match.

It's the same structure for us too, we are going over things 1-on-1 in your Facebook ad account and other people will be watching on the "sidelines" that are also in Facebook Ads Expert Mastery class as well since it is a live call available to members.

Monday: 1 Hour
‍
Wednesday: 1-2 Hours

7-13 people

Simply email us to let us know you'd like your information to remain private on the calls and we will honor that and not post it to YouTube.

You can attend up to 2 coaching calls per week for 1 year if you purchased the course with the Q&A calls. We have 2 calls per week available to attend on Monday at 12pm CST and Wednesday at 6pm CST.

The maximum coaching calls you can attend is 104.

No, if you purchased only the Facebook ads expert mastery course and did not purchase the group coaching calls with it. Then you won't be able to attend.

Refund Policy
At Chappell Training, we stand behind the ability of our software & training to get you results when you spend the time studying and implementing what you learn. Because of this we simply ask that you give the course a fair attempt. Unless otherwise stated on the specific products sales page and order form all of our products, all Chappell Training purchases are 100% non-refundable to protect the criteria in the program.

If any questions at all, please reach out to our support staff via Team@chappellteam.com and will receive an answer in 48 hours during normal business hours of operations Monday-Friday. Again, the reasoning behind our non-refundable policy is due to the infringement of intelligence and material provided in the Facebook Ads Expert Mastery 1.0 program, the Facebook Ads Expert Mastery 2.0 program, the Live Q&A Calls, the TikTok Ad Mastery program, and the 1on1 Ads Mastery Mentorship program. We have this guarantee to protect the value of our information and coaching.

It's our responsibility to train you and coach you to the best of our efforts through our program. It is your responsibility to apply the learnings and coaching as we are here to provide a complete guide to grow your business but ultimately do not guarantee success.


Cancellation Policy
If you cancel the course or 1on1 ads mastery mentorship coaching calls you will not be able not be able to re-attend that call and it will count towards your allocated call slot.We do not offer any cancellation of payment plans. Once you access the course trainings or attend your first call we will not offer any payment plan cancellations or refunds. If you still wish to cancel services we can pause the payment plan until you are ready to resume services but we do not offer refunds.

No, we don't force you into any long-term contracts. Our best price is available as a one time payment, but we offer monthly payments as well.

We accept online payments through Visa, MasterCard, PayPal and American Express. If you don't have a credit card, we accept checks and wire transfers. To arrange offline payments, or if you have any questions, please contact our team.

If you have any support questions, please ask the question first in the Facebook group here if it's related to ads. If your support question is related to payment please contact our team here.